Balancing Measures: Best Practices in Performance Management |
Explains what balanced measures are and how they can help agencies achieve long-term goals. |
The Fable of the Beekeepers and Their Bees |
Describes the advantages of measuring and rewarding results versus activities. |
Good Measurement Makes a Difference in Organizational Performance |
Presents the findings of a study done by the Metrus Group on the value of using strategic measures to track customer and employee satisfaction, financial performance, and operating efficiency. |
Measurement and Rewards Improve Performance at GSA |
Explains how the General Services Administration (GSA) Linking Budget to Performance initiative improves organizational and individual performance. |
Measuring Hard-to-Measure Work: Research Scientists |
Describes one approach to developing elements and standards that measure scientific work that often involves multi-year efforts before attaining final results. |
Measuring Hard-to-Measure Work: Secretary |
Describes how to identify elements and standards that measure the results of a secretary's work. |
Measuring Hard-to-Measure Work: Supervisor |
Describes how to identify elements and standards that measure the results of a supervisor's work. |