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2017 Employee Survey Results

2017 Annual Employee Survey Results
U.S. Office of Personnel Management (OPM)

1. Interpretation of Results

OPM leads and serves the Federal Government in enterprise human resources management by delivering policies and services to achieve a trusted effective civilian workforce. In 2017, approximately 58% of OPM employees responded to the Federal Employee Viewpoint Survey (FEVS), which was 12.5% greater than the Governmentwide response rate of 45.5%.

Several important indices remained steady and/or showed improvements since the 2016 survey administration. The Employee Engagement Index Overall maintained 71% positive, and compared positively to the Governmentwide score of 67%. The New Inclusion Quotient (New IQ) increased by 1% to 65%, and Global Satisfaction increased from 68% to 69%.

Based on feedback from the 2016 survey administration, OPM took a strong stance on improving employee development opportunities. OPM senior leadership pledged 40 hours of training to every employee in the agency, and committed themselves to supporting mission-related training requests. As a result, several training and development related questions saw improvement. These included “My training needs are assessed” at 60% (+2% since 2016), “My supervisor provides me with opportunities to demonstrate my leadership skills” at 73% (+1%), and “Supervisors in my work unit support employee development” at 76% (+1%).

Building on 2016’s FEVS initiative to increase internal communication throughout the agency, Acting OPM Director McGettigan maintained weekly “Message from the Director” emails which highlight important news and events. Since 2016, OPM all-employee Town Hall meetings have occurred regularly to provide updates to employees on topics such as the OPM budget and strategic plan. Agency leaders and managers have also maintained open door office hours for employees to visit and discuss ideas and challenges. They have also established and/or continued organization-specific recognition practices. The success of these and other behaviors are demonstrated through several management-related items such as, “Managers promote communication among work units” at 60% (+1%), “Managers communicate the goals and priorities of the organization” at 70% (+0%), “Managers review and evaluate the organization’s progress toward meeting its goals and objectives” at 71% (+1%), “Managers support collaboration across work units to accomplish objectives” at 63% (+1%), and “Overall, how good a job do you feel is being done by the manager above your supervisor” at 68% (+1%). Two of the largest FEVS increases focused on organization recognition practices, with “Employees are recognized for providing high quality products and services” at 57% (+4%), and “Creativity and Innovation are rewarded” at 47% (+4%), although these still have room for improvement.

OPM employees report positive perceptions of the mission, and their connection to the organization and their work. They rate “the overall quality of work done by their work unit” at 89% (+0%), “when needed they are willing to put in the extra effort to get a job done” at 95% (-1%), and “my work gives me a feeling of personal accomplishment” at 74% (-1%). While the biggest decrease in FEVS items was on the item “I like the kind of work that I do” (-3%), it is still considered a strength at 81% positive.

OPM will maximize employee performance in 2018 through streamlined performance and leave policies, and increased tools and guidance for supervisors. The item “In my work unit, steps are taken to deal with a poor performer who cannot or will not improve” was at 44%, above the Governmentwide average, but with significant room for improvement. On other items, the 2017 survey results show that employees consider performance and accountability to be an area of strength, with rating “I am held accountable for achieving results” at 90% (-1%), “Discussions with my supervisor about my performance are worthwhile” at 76% (+1%), My supervisor provides me with constructive suggestions to improve my job performance” at 75% (+1%), and “In the last six months, my supervisor has talked with me about my performance” at 93% (+0%).

OPM’s 2017 FEVS results were first shared with agency senior leadership, and with all agency managers and supervisors soon after. More than 200 supervisors throughout the agency received reports of their results, including background and context for Engagement Drivers and best practices for improving employee engagement.

2. How the survey was conducted:

The survey was conducted online from May 11, 2017 to June 22, 2017.

3. Description of sample:

All full-time and part-time permanent OPM employees on board as of 10/1/2016 were surveyed.

4. Survey items and response choices:

See below.

5. Number of employees surveyed, number responded and representativeness of respondents:

Sample or Census: Census
Number of surveys completed: 2,914
Number of surveys administered: 4,966
Response Rate: 59%

2017 FEVS Survey Results
Question		Percent Positive %	Strongly Agree %	Agree %	Neither Agree nor Disagree %	Disagree %	Strongly Disagree %	Percent Negative %	Strongly Agree N	Agree N	Neither Agree nor Disagree N	Disagree N	Strongly Disagree N	Item Response Total** N	Do Not Know/ No Basis to Judge N
1	*I am given a real opportunity to improve my skills in my organization.	66.02%	23.27%	42.75%	17.28%	11.11%	5.60%	16.71%	707	1,241	488	319	151	2,906	N/A
2	I have enough information to do my job well.	67.66%	19.01%	48.65%	13.27%	14.06%	5.00%	19.07%	568	1,415	381	395	140	2,899	N/A
3	I feel encouraged to come up with new and better ways of doing things.	61.11%	23.90%	37.20%	17.54%	13.86%	7.49%	21.35%	729	1,070	490	391	210	2,890	N/A
4	My work gives me a feeling of personal accomplishment.	73.97%	31.99%	41.98%	13.76%	8.01%	4.26%	12.27%	944	1,215	391	228	120	2,898	N/A
5	I like the kind of work I do.	81.49%	38.45%	43.03%	12.30%	3.97%	2.25%	6.21%	1,125	1,246	345	113	65	2,894	N/A
6	I know what is expected of me on the job.	82.56%	35.09%	47.47%	9.35%	5.33%	2.76%	8.09%	1,027	1,364	273	150	78	2,892	N/A
7	When needed I am willing to put in the extra effort to get a job done.	95.19%	62.18%	33.01%	2.99%	1.14%	0.69%	1.83%	1,817	951	82	34	18	2,902	N/A
8	I am constantly looking for ways to do my job better.	89.65%	47.84%	41.80%	8.62%	1.03%	0.70%	1.73%	1,400	1,208	251	30	19	2,908	N/A
9	I have sufficient resources (for example, people, materials, budget) to get my job done.	55.39%	15.07%	40.32%	14.63%	18.34%	11.64%	29.99%	432	1,181	422	537	325	2,897	12
10	*My workload is reasonable.	58.79%	14.30%	44.49%	15.12%	15.26%	10.83%	26.09%	420	1,298	435	438	304	2,895	9
11	*My talents are used well in the workplace.	61.53%	18.78%	42.75%	18.03%	12.35%	8.09%	20.44%	556	1,232	499	348	222	2,857	16
12	*I know how my work relates to the agency's goals and priorities.	85.52%	34.54%	50.98%	8.96%	3.10%	2.42%	5.52%	1,023	1,451	253	90	66	2,883	10
13	The work I do is important.	91.92%	57.19%	34.73%	5.55%	1.24%	1.29%	2.52%	1,650	994	161	40	36	2,881	9
14	Physical conditions (for example, noise level, temperature, lighting, cleanliness in the workplace) allow employees to perform their jobs well.	65.79%	25.94%	39.85%	17.25%	9.37%	7.59%	16.96%	772	1,136	486	251	207	2,852	60
15	My performance appraisal is a fair reflection of my performance.	74.57%	32.93%	41.63%	11.92%	7.46%	6.06%	13.51%	972	1,193	335	210	163	2,873	35
16	I am held accountable for achieving results.	90.33%	40.22%	50.11%	7.73%	1.21%	0.73%	1.94%	1,190	1,429	215	35	20	2,889	9
17	*I can disclose a suspected violation of any law, rule or regulation without fear of reprisal.	69.53%	32.55%	36.98%	16.81%	6.74%	6.92%	13.66%	923	992	440	180	180	2,715	184
18	My training needs are assessed.	59.65%	19.36%	40.29%	20.31%	12.17%	7.87%	20.04%	578	1,165	569	347	216	2,875	32
19	In my most recent performance appraisal, I understood what I had to do to be rated at different performance levels (for example, Fully Successful, Outstanding).	78.54%	36.75%	41.79%	9.83%	7.06%	4.57%	11.63%	1,060	1,208	277	202	129	2,876	34
20	*The people I work with cooperate to get the job done.	79.83%	33.31%	46.52%	11.55%	6.37%	2.25%	8.61%	1,000	1,334	329	183	63	2,909	N/A
21	My work unit is able to recruit people with the right skills.	50.45%	13.07%	37.38%	24.85%	15.48%	9.22%	24.70%	373	1,037	674	419	243	2,746	164
22	Promotions in my work unit are based on merit.	45.34%	14.33%	31.01%	29.74%	13.35%	11.57%	24.92%	400	832	768	347	285	2,632	268
23	In my work unit, steps are taken to deal with a poor performer who cannot or will not improve.	43.95%	11.43%	32.52%	29.30%	14.90%	11.85%	26.75%	290	789	702	363	280	2,424	480
24	*In my work unit, differences in performance are recognized in a meaningful way.	43.24%	12.13%	31.11%	28.70%	16.84%	11.22%	28.06%	334	825	747	453	282	2,641	267
25	Awards in my work unit depend on how well employees perform their jobs.	52.95%	15.99%	36.96%	25.11%	11.53%	10.41%	21.94%	428	961	654	302	257	2,602	298
26	Employees in my work unit share job knowledge with each other.	81.35%	32.84%	48.51%	9.74%	5.79%	3.12%	8.91%	957	1,398	279	168	89	2,891	16
27	The skill level in my work unit has improved in the past year.	59.61%	22.21%	37.40%	26.84%	8.05%	5.50%	13.55%	607	1,011	714	222	144	2,698	210
28	How would you rate the overall quality of work done by your work unit?	89.22%	51.36%	37.86%	9.10%	1.15%	0.52%	1.67%	1,513	1,077	265	32	14	2,901	N/A
29	*The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.	70.73%	17.35%	53.38%	15.26%	9.64%	4.37%	14.02%	498	1,485	421	270	120	2,794	81
30	Employees have a feeling of personal empowerment with respect to work processes.	52.20%	13.80%	38.40%	21.88%	16.76%	9.16%	25.92%	399	1,073	601	457	250	2,780	97
31	Employees are recognized for providing high quality products and services.	57.15%	16.17%	40.98%	19.73%	14.16%	8.96%	23.12%	467	1,135	542	380	238	2,762	116
32	Creativity and innovation are rewarded.	46.85%	13.93%	32.92%	27.65%	15.54%	9.96%	25.50%	391	906	732	406	262	2,697	174
33	Pay raises depend on how well employees perform their jobs.	43.07%	11.64%	31.43%	28.16%	16.52%	12.25%	28.77%	295	795	735	424	305	2,554	311
34	Policies and programs promote diversity in the workplace (for example, recruiting minorities and women, training in awareness of diversity issues, mentoring).	61.31%	19.53%	41.78%	27.41%	5.63%	5.65%	11.28%	510	1,062	683	133	127	2,515	359
35	Employees are protected from health and safety hazards on the job.	63.35%	19.75%	43.59%	21.17%	9.29%	6.19%	15.48%	576	1,207	565	247	164	2,759	115
36	My organization has prepared employees for potential security threats.	75.16%	21.92%	53.24%	14.43%	6.66%	3.75%	10.41%	638	1,492	404	188	103	2,825	45
37	Arbitrary action, personal favoritism and coercion for partisan political purposes are not tolerated.	59.16%	21.82%	37.34%	21.75%	9.35%	9.74%	19.09%	582	972	543	235	241	2,573	295
38	Prohibited Personnel Practices (for example, illegally discriminating for or against any employee/applicant, obstructing a person's right to compete for employment, knowingly violating veterans' preference requirements) are not tolerated.	72.33%	29.31%	43.02%	18.02%	3.47%	6.18%	9.65%	757	1,074	437	83	146	2,497	363
39	My agency is successful at accomplishing its mission.	70.75%	20.94%	49.82%	18.64%	6.32%	4.29%	10.61%	608	1,385	507	179	119	2,798	67
40	*I recommend my organization as a good place to work.	68.86%	26.55%	42.31%	17.41%	8.67%	5.05%	13.73%	773	1,204	500	250	145	2,872	N/A
41	*I believe the results of this survey will be used to make my agency a better place to work.	45.56%	15.45%	30.11%	25.39%	15.15%	13.91%	29.06%	424	806	673	401	368	2,672	201
42	My supervisor supports my need to balance work and other life issues.	86.61%	54.54%	32.07%	5.97%	3.34%	4.08%	7.42%	1,588	905	164	94	109	2,860	14
43	My supervisor provides me with opportunities to demonstrate my leadership skills.	73.12%	39.76%	33.36%	14.72%	6.23%	5.94%	12.16%	1,161	939	413	176	161	2,850	14
44	Discussions with my supervisor about my performance are worthwhile.	76.08%	40.58%	35.50%	11.50%	6.88%	5.54%	12.42%	1,170	999	336	195	152	2,852	15
45	My supervisor is committed to a workforce representative of all segments of society.	79.44%	42.96%	36.48%	14.41%	2.62%	3.53%	6.15%	1,142	945	368	67	85	2,607	260
46	My supervisor provides me with constructive suggestions to improve my job performance.	75.39%	38.83%	36.56%	12.79%	6.57%	5.24%	11.82%	1,119	1,037	369	190	140	2,855	11
47	Supervisors in my work unit support employee development.	76.06%	40.17%	35.89%	13.36%	5.40%	5.17%	10.58%	1,156	1,005	366	148	136	2,811	54
48	My supervisor listens to what I have to say.	83.59%	49.17%	34.42%	7.87%	5.25%	3.29%	8.53%	1,436	966	228	149	90	2,869	N/A
49	My supervisor treats me with respect.	87.47%	55.52%	31.95%	6.43%	3.37%	2.74%	6.11%	1,616	904	177	98	75	2,870	N/A
50	In the last six months, my supervisor has talked with me about my performance.	93.08%	53.53%	39.55%	3.57%	2.05%	1.30%	3.35%	1,548	1,118	103	58	36	2,863	N/A
51	I have trust and confidence in my supervisor.	78.14%	48.84%	29.30%	11.25%	5.44%	5.17%	10.61%	1,419	833	320	154	143	2,869	N/A
52	Overall, how good a job do you feel is being done by your immediate supervisor?	80.27%	53.99%	26.28%	12.31%	3.97%	3.45%	7.42%	1,550	754	349	115	93	2,861	N/A
53	In my organization, senior leaders generate high levels of motivation and commitment in the workforce.	44.83%	14.53%	30.30%	24.92%	16.45%	13.80%	30.25%	416	843	681	438	372	2,750	103
54	My organization's senior leaders maintain high standards of honesty and integrity.	57.76%	20.95%	36.81%	25.01%	8.06%	9.16%	17.22%	560	944	623	194	221	2,542	313
55	Supervisors work well with employees of different backgrounds.	72.73%	27.60%	45.12%	18.00%	4.72%	4.56%	9.28%	734	1,174	455	119	111	2,593	246
56	*Managers communicate the goals and priorities of the organization.	69.82%	21.66%	48.17%	16.36%	7.49%	6.33%	13.82%	628	1,340	449	212	173	2,802	44
57	Managers review and evaluate the organization's progress toward meeting its goals and objectives.	71.31%	22.47%	48.84%	18.04%	5.20%	5.45%	10.65%	612	1,265	459	138	139	2,613	238
58	Managers promote communication among different work units (for example, about projects, goals, needed resources).	60.35%	20.11%	40.24%	19.68%	10.57%	9.40%	19.97%	564	1,076	511	280	251	2,682	169
59	Managers support collaboration across work units to accomplish work objectives.	62.80%	20.80%	42.00%	19.48%	9.50%	8.22%	17.72%	585	1,129	505	247	215	2,681	171
60	Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?	67.66%	32.53%	35.14%	19.23%	6.79%	6.32%	13.10%	876	919	492	176	156	2,619	228
61	I have a high level of respect for my organization's senior leaders.	57.06%	23.59%	33.47%	23.52%	10.83%	8.58%	19.42%	670	920	650	289	234	2,763	81
62	Senior leaders demonstrate support for Work/Life programs.	61.39%	26.17%	35.22%	23.29%	8.39%	6.94%	15.33%	693	902	566	192	169	2,522	328
63	*How satisfied are you with your involvement in decisions that affect your work?	53.31%	16.26%	37.05%	22.29%	16.83%	7.56%	24.40%	493	1,052	617	467	210	2,839	N/A
64	*How satisfied are you with the information you receive from management on what's going on in your organization?	55.13%	16.70%	38.43%	21.64%	15.51%	7.72%	23.23%	503	1,093	599	433	215	2,843	N/A
65	*How satisfied are you with the recognition you receive for doing a good job?	57.73%	19.20%	38.53%	21.32%	13.49%	7.47%	20.95%	568	1,090	602	371	201	2,832	N/A
66	How satisfied are you with the policies and practices of your senior leaders?	48.04%	13.47%	34.57%	29.29%	14.22%	8.45%	22.67%	401	985	821	386	236	2,829	N/A
67	How satisfied are you with your opportunity to get a better job in your organization?	37.62%	12.15%	25.48%	30.65%	17.54%	14.19%	31.73%	354	732	872	491	388	2,837	N/A
68	How satisfied are you with the training you receive for your present job?	55.34%	16.40%	38.94%	20.80%	14.71%	9.15%	23.86%	483	1,116	581	403	248	2,831	N/A
69	*Considering everything, how satisfied are you with your job?	71.20%	24.55%	46.66%	15.57%	8.62%	4.61%	13.22%	717	1,309	436	246	126	2,834	N/A
70	Considering everything, how satisfied are you with your pay?	71.44%	22.68%	48.76%	14.29%	10.73%	3.54%	14.27%	665	1,385	396	297	95	2,838	N/A
71	*Considering everything, how satisfied are you with your organization?	63.33%	18.83%	44.51%	18.89%	11.05%	6.73%	17.77%	555	1,249	535	309	189	2,837	N/A
79	How satisfied are you with the following Work/Life programs in your agency? Telework	85.20%	51.30%	33.90%	8.71%	4.31%	1.78%	6.08%	1,215	770	203	98	36	2,322	55
80	How satisfied are you with the following Work/Life programs in your agency? Alternative Work Schedules (AWS)	96.35%	64.71%	31.64%	2.78%	0.62%	0.24%	0.87%	822	392	33	8	3	1,258	6
81	How satisfied are you with the following Work/Life programs in your agency? Health and Wellness Programs (for example, exercise, medical screening, quit smoking programs)	79.90%	38.22%	41.68%	16.38%	2.25%	1.47%	3.72%	123	127	53	6	5	314	27
82	How satisfied are you with the following Work/Life programs in your agency? Employee Assistance Program (EAP)	77.36%	30.99%	46.37%	17.67%	3.40%	1.58%	4.97%	77	116	42	8	4	247	41
83	How satisfied are you with the following Work/Life programs in your agency? Child Care Programs (for example, daycare, parenting classes, parenting support groups)	75.53%	46.72%	28.81%	16.77%	3.19%	4.50%	7.69%	22	14	10	1	2	49	18
84	How satisfied are you with the following Work/Life programs in your agency? Elder Care Programs (for example, support groups, speakers)	72.92%	34.36%	38.56%	24.48%	2.60%	0.00%	2.60%	18	22	14	1	0	55	20

Results for Question 72 - 78: Work/Life and Telework

*72. Have you been notified whether or not you are eligible to telework?*	N	%
Yes, I was notified that I was eligible to telework.	2,452	85.76%
Yes, I was notified that I was not eligible to telework.	223	8.71%
No, I was not notified of my telework eligibility.	64	2.48%
Not sure if I was notified of my telework eligibility.	84	3.06%
Total	2,823	100.00%

*73. Please select the response below that BEST describes your current teleworking situation.*	N	%
I telework 3 or more days per week.	961	33.28%
I telework 1 or 2 days per week.	935	33.26%
I telework, but no more than 1 or 2 days per month.	159	5.44%
I telework very infrequently.	296	10.45%
I do not telework because I have to be physically present on the job.	189	7.13%
I do not telework because I have technical issues.	22	0.85%
I do not telework because I did not receive approval to do so.	84	3.42%
I do not telework because I choose not to telework.	164	6.17%
Total	2,810	100.00%

*74. Do you participate in the following Work/Life programs? Alternative Work Schedules*	N	%
Yes	1,268	45.64%
No	1,450	50.57%
Not available to me	111	3.80%
Total	2,829	100.00%

*75. Do you participate in the following Work/Life programs? Health and Wellness Programs*	N	%
Yes	325	11.79%
No	2,038	72.22%
Not available to me	452	15.99%
Total	2,815	100.00%

*76. Do you participate in the following Work/Life programs? Employee Assistance Program*	N	%
Yes	269	10.17%
No	2,417	85.33%
Not available to me	129	4.50%
Total	2,815	100.00%

*77. Do you participate in the following Work/Life programs? Child Care Programs*	N	%
Yes	56	2.20%
No	2,283	80.46%
Not available to me	487	17.34%
Total	2,826	100.00%

*78. Do you participate in the following Work/Life programs? Elder Care Programs*	N	%
Yes	65	2.53%
No	2,351	82.94%
Not available to me	410	14.53%
Total	2,826	100.00%

Percentages are weighted to represent the Agency's population.

Demographics A

*Where do you work?*	N	%
Headquarters	1,104	39.27%
Field	1,707	60.73%
Total	2,811	100.00%

*What is your supervisory status?*	N	%
Non-Supervisor	2,270	80.70%
Team Leader	173	6.15%
Supervisor	233	8.28%
Manager	92	3.27%
Senior Leader	45	1.60%
Total	2,813	100.00%

*Are you:*	N	%
Male	1,237	44.92%
Female	1,517	55.08%
Total	2,754	100.00%

*Are you Hispanic or Latino?*	N	%
Yes	183	6.74%
No	2,532	93.26%
Total	2,715	100.00%

Demographics B

*Please select the racial category or categories with which you most closely identify.*	N	%
American Indian or Alaska Native	23	0.88%
Asian	79	3.02%
Black or African American	481	18.40%
Native Hawaiian or Other Pacific Islander	6	0.23%
White	1,908	72.99%
Two or more races	117	4.48%
Total	2,614	100.00%

*What is the highest degree or level of education you have completed?*	N	%
Less than High School	1	0.04%
High School Diploma/GED or equivalent	163	5.92%
Trade or Technical Certificate	47	1.71%
Some College (no degree)	342	12.43%
Associate's Degree (e.g., AA, AS)	163	5.92%
Bachelor's Degree (e.g., BA, BS)	1,202	43.68%
Master's Degree (e.g., MA, MS, MBA)	734	26.67%
Doctoral/Professional Degree (e.g., Ph.D., MD, JD)	100	3.63%
Total	2,752	100.00%

Demographics C

*What is your pay category/grade?*	N	%
Federal Wage System	1	0.04%
GS 1-6	142	5.10%
GS 7-12	1,614	58.02%
GS 13-15	981	35.26%
Senior Executive Service	35	1.26%
Senior Level (SL) or Scientific or Professional (ST)	4	0.14%
Other	5	0.18%
Total	2,782	100.00%

*How long have you been with the Federal Government (excluding military service)?*	N	%
Less than 1 year	56	2.01%
1 to 3 years	265	9.52%
4 to 5 years	168	6.03%
6 to 10 years	786	28.23%
11 to 14 years	462	16.59%
15 to 20 years	352	12.64%
More than 20 years	695	24.96%
Total	2,784	100.00%

Demographics D

How long have you been with your current agency (for example, Department of Justice, Environmental Protection Agency)?	N	%
Less than 1 year	121	4.38%
1 to 3 years	478	17.29%
4 to 5 years	246	8.90%
6 to 10 years	858	31.04%
11 to 20 years	733	26.52%
More than 20 years	328	11.87%
Total	2,764	100.00%

*Are you considering leaving your organization within the next year, and if so, why?*	N	%
No	1,927	69.52%
Yes, to retire	138	4.98%
Yes, to take another job within the Federal Government	505	18.22%
Yes, to take another job outside the Federal Government	71	2.56%
Yes, other	131	4.73%
Total	2,772	100.00%

*I am planning to retire:*	N	%
Within one year	94	3.41%
Between one and three years	210	7.62%
Between three and five years	237	8.60%
Five or more years	2,215	80.37%
Total	2,756	100.00%

Demographics E

*Self-Identify as:*	N	%
Heterosexual or Straight	2,199	83.58%
Gay, Lesbian, Bisexual, or Transgender	69	2.62%
I prefer not to say	363	13.80%
Total	2,631	100.00%

*What is your US military service status?*	N	%
No Prior Military Service	1,930	70.85%
Currently in National Guard or Reserves	42	1.54%
Retired	306	11.23%
Separated or Discharged	446	16.37%
Total	2,724	100.00%

*Are you an individual with a disability?*	N	%
Yes	441	16.18%
No	2,284	83.82%
Total	2,725	100.00%

*What is your age group?*	N	%
25 and under	21	0.72%
26-29	83	2.85%
30-39	822	28.21%
40-49	767	26.32%
50-59	899	30.85%
60 or older	322	11.05%
Total	2,914	100.00%

Percentages for demographic questions are unweighted.

*AES prescribed items.

**Unweighted count of responses excluding 'Do Not Know' and 'No Basis to Judge'.