How to Use the Postal Service Health Benefits System (PSHBS)
How to Use the Postal Service Health Benefits System (PSHBS)
Manage Your Postal Service Health Benefits (PSHB) Enrollment
The PSHBS provides a convenient, confidential, and secure way for U.S. Postal Service employees to newly enroll, change current enrollment, or cancel enrollment in the Postal Service Health Benefits (PSHB) Program.
Through PSHBS you may:
- Make a change to your current enrollment during the Federal Benefits Open Season
- Make an election as a new employee within 60 days of your date of hire.
- Enter your dependents' information. Please be advised that you must contact the Human Resources Shared Service Center (HRSSC) to change a family member on a Self Plus One enrollment, to add a common law spouse or to add a foster child (as defined under FEHB).
- To confirm coverage you MUST contact your health plan directly.
If you experience a qualifying life event and you want to newly enroll, change your enrollment, cancel or reduce your coverage you must contact the HRSSC for assistance.
You may contact the HRSSC for assistance if:
- you are deaf or hard of hearing, or
- you cannot use the telephone, Internet, Employee Self Service kiosk or Intranet for a medical reason, or
- you receive a message in PSHBS directing you to contact the HRSSC when attempting to make a change
Just call the Employee Service Line at 1-877-477-3273. When prompted, select 5 for the HRSSC. Then select Benefits to speak with a representative who will assist you.
Employees who are deaf or hard of hearing, may use the Federal Relay Service at 1-800-877-8339.
If you are not making any changes to your current PSHB enrollment, then you do not need to do anything.
* The information on this page is based on information provided by the U.S. Postal Service and they are solely responsible for the accuracy of this information.