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OPM.gov / About Us / Reports & Publications / Agency Plans / IT Strategic Plan / Executive Summary
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Executive Summary

Information Technology (IT) will play a central role in achieving the bold vision expressed in OPM’s FY 2022-2026 Strategic Plan, as the agency enhances customer experiences, modernizes retirement systems, and enhances data security to position the federal government as a model employer. To understand how OPM will harness technology to meet this objective, OCIO has prepared this four-year IT Strategic Plan for FY 2023-2026.

The following pages describe OPM’s IT transformation to align all IT staff, processes, and assets, supporting the agency’s goal of empowering the largest employer in America: the United States government. To develop this plan, insights were captured through interviews with program office leaders and staff to assess the current state of operations and define the requirements for meeting OPM’s objectives. The discussions revealed the need for:

  • More innovation and more collaboration on appropriate use of emerging technologies
  • Improvements and better visibility into service performance
  • Better communication from OCIO about its plans
  • More participation from OCIO customers in defining critical requirements

This OCIO IT Strategic Plan is the product of a comprehensive process, and encompasses six strategic goals, 25 strategic objectives, and more than 100 specific initiatives that will optimize IT operations to support the services OPM provides. The plan calls for adopting a modern IT management approach to support OPM’s programs, federal agencies, and other stakeholders by investing in its leadership, workforce, and governance structures. The plan also provides details on key initiatives for IT modernization, which leverage IT to elevate productivity and enhance collaboration while simplifying operations, enhancing cybersecurity, and reducing costs. These key enterprise IT initiatives include:

  • Transform with a Cloud First strategy by migrating OPM’s business solutions from on-premises data centers to the cloud.
  • Lead in Supporting the Hybrid Workforce by offering OPM staff the productivity resources needed to support and empower today’s hybrid workforce.
  • Improve Retirement Services experiences by modernizing platforms to create technology solutions and user interfaces that offer comprehensive access to retirement services securely and intuitively.
  • Update Technology for Federal Employee Health Benefits by modernizing and streamlining current systems and implementing the new USPS Health Benefits solution with decision support tools that optimize the customer experience.
  • Modernize OPM.gov to strengthen and empower the federal workforce.
  • Optimize USA Suite (USAJOBS®, USA Staffing®, USA HireSM, USA Performance®, and USA Learning®) by developing new solutions while enhancing existing online platforms with improved user interfaces that elevate the customer experience.
  • Enhance Cybersecurity by implementing—and staying current with—the latest cloud-based security tools to protect OPM systems and data.
  • Improve Diversity, Equity, Inclusion, and Accessibility (DEIA) by ensuring that all technology solutions address DEIA policies.
  • Improve Data Access and Utilization to enable and support data-driven decision making.
  • Deliver enterprise technology contracts by partnering strategically with the Office of Procurement Operations (OPO) so that OPM has the IT contracts needed to optimize support of program office operations.
  • Complete the technology separation from the Defense Counterintelligence and Security Agency (DCSA) so OCIO can focus exclusively on supporting OPM’s mission.

The six strategic goals of this strategic plan lay the groundwork for OPM and OCIO to succeed in both fully adopting modern IT management capabilities and delivering on these key technology initiatives:

  • Strategic Goal 1 focuses on investing in OPM OCIO’s workforce.
  • Strategic Goal 2 lays the foundation for enhancing customer value.
  • Strategic Goal 3 focuses on improving the customer experience while optimizing OPM business processes.
  • Strategic Goal 4 details the modernization of IT procurement, development, and deployment strategies.
  • Strategic Goal 5 focuses on innovation, making the latest technologies and processes available to support OPM’s missions.
  • Strategic Goal 6 states that OCIO will make no compromise in its cybersecurity commitment to protecting sensitive federal personnel data and supporting systems.

In summary, OPM’s four-year IT Strategic Plan for FY 2023-2026 calls for OCIO to drive positive operational outcomes across the agency by leveraging digital technologies that manage complexity, provide scale, and mitigate risks for the federal workforce. It is an ambitious vision, based on a commitment to data-driven decision making enabled by cloud-based access to a robust set of technology resources. OCIO will partner with OPM program offices to enable all IT investments to align with the agency’s strategic goals.

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