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OPM.gov / About Us / Reports & Publications / Agency Plans / IT Strategic Plan / Appendix B: OPM and IT Strategic Plan Alignment
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Appendix B: OPM and IT Strategic Plan Alignment

OPM IT Strategic Goals and Objectives

  • OPM Strategic Goal 1: Position the federal government as a model employer, improving the government-wide satisfaction index score by 4 points
  • OPM Strategic Goal 2: Transform OPMʼs organizational capacity and capability to better serve as the leader in federal human capital management
  • OPM Strategic Goal 3: Create a human-centered customer experience by putting the needs of OPMʼs customers at the center of OPMʼs workforce services, policy, and oversight, increasing OPMʼs customer satisfaction index score for targeted services to 4.3 out of 5
  • OPM Strategic Goal 4: Provide innovative and data-driven solutions to enable agencies to meet their missions, increasing the percentage of users throughout government who agree that OPM offered innovative solutions while providing services or guidance by 4 points
IT Strategic Goal 1: Continue investing in diverse and skilled talent across all phases of the employment lifecycle
IT Strategic Objectives OPM Strategic Goal 1 OPM Strategic Goal 2 OPM Strategic Goal 3 OPM Strategic Goal 4
1.1 Empower and train supervisors with the tools to hire and retain qualified and skilled talent ✓
1.2 Establish annual training and certification requirements based on new technologies and business frameworks ✓
1.3 Formalize an IT mentoring program in conjuction with an OPM mentoring program ✓
1.4 Measure the effectiveness of hiring and training processes, and identify opportunities to improve ✓
IT Strategic Goal 2: Adopt objective, trusted performance measures to establish value and trust with customers
IT Strategic Objectives OPM Strategic Goal 1 OPM Strategic Goal 2 OPM Strategic Goal 3 OPM Strategic Goal 4
2.1 Establish customer performance improvement goals for each program office to show a direct connection to the business value, and track metrics to show improvement ✓ ✓ ✓
2.2 Define and establish all processes necessary to enable tracking, utilization, and performance by OPM program offices ✓ ✓ ✓
2.3 Define performance requirements with each customer ✓ ✓ ✓
2.4 Use cost, utilization, and performance data to interact with each OPM program office ✓ ✓ ✓

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IT Strategic Goal 3: Align every IT investment to the business priorities of the agency
IT Strategic Objectives OPM Strategic Goal 1 OPM Strategic Goal 2 OPM Strategic Goal 3 OPM Strategic Goal 4
3.1 Establish and maintain portfolio management and governance processes for business input, feedback, and transparency in OCIO operations ✓ ✓ ✓
3.2 Establish a relationship management function for OCIO customers ✓ ✓ ✓
3.3 Develop a governance structure, processes, and tools to identify, evaluate, prioritize, and track OPM’s IT spend ✓ ✓ ✓
3.4 Establish budget plans and execution based on the prioritized business needs defined through the governance process ✓ ✓ ✓
3.5 Implement standards and practices to reduce the number of audit recommendations and findings ✓ ✓
IT Strategic Goal 4: Modernize IT across OPM through investments in systems and technologies to improve customer experience
IT Strategic Objectives OPM Strategic Goal 1 OPM Strategic Goal 2 OPM Strategic Goal 3 OPM Strategic Goal 4
4.1 Enhance customer experience through an improved OPM digital presence ✓ ✓ ✓ ✓
4.2 Improve OPM customer experiences by modernizing key internal systems ✓ ✓ ✓ ✓
4.3 Expand and leverage cloud services to enhance employee productivity and cybersecurity protections ✓ ✓ ✓ ✓
4.4 Continually evaluate and upgrade solutions to improve the communications of today’s hybrid workforce ✓ ✓ ✓ ✓
4.5 Expand the Champions Network, OCIO’s partnership across the agency, to help with technology and change management ✓ ✓ ✓

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IT Strategic Goal 5: Enhance the customer experience through the application of innovative technology
IT Strategic Objectives OPM Strategic Goal 1 OPM Strategic Goal 2 OPM Strategic Goal 3 OPM Strategic Goal 4
5.1 Foster an innovative, collaborative culture ✓ ✓ ✓ ✓
5.2 Enhance the customer experience by establishing an innovation team, staffed with both OCIO and customer champions, to experience and evaluate new technology products and solutions. After a pilot, solutions will be considered for possible enterprise implementation ✓ ✓ ✓ ✓
IT Strategic Goal 6: Protect citizen data and build trust with a comprehensive security strategy
IT Strategic Objectives OPM Strategic Goal 1 OPM Strategic Goal 2 OPM Strategic Goal 3 OPM Strategic Goal 4
6.1 Define OPM’s overall IT security strategy and budget based on current cybersecurity tools and best practices ✓ ✓
6.2 Increase cyber visibility and protection of key systems ✓ ✓
6.3 Achieve cyber modernization to counter everchanging and increasing threats to OPM's mission ✓ ✓
6.4 Train OPM staff in cybersecurity role and responsibilities ✓ ✓
6.5 Increase the perception of OPM as a trusted entity in the protection of customer and stakeholder data, and mission-critical processing ✓ ✓

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