This section contains performance highlights and costs for each of OPM’s four strategic goals. For OPM’s complete FY 2024 performance results, targets, measure definitions, plans to improve, and other details, please refer to OPM’s FY 2024 Annual Performance Report, which will be published in January 2025 at Performance (opm.gov).

Goal 1: Position the Federal Government as a model employer, improving the Government-wide satisfaction index score by 4 points.

FY 2024 spending obligations: $365.2 million

Table 2 – Position the Federal Government as a Model Employer – Performance Measure

Performance Measure	FY 2020 Results	FY 2021 Results	FY 2022 Results	FY 2023 Results	FY 2024 Results	FY 2026 Target
Government-wide Satisfaction Index Score	69	64	62	64	65	68

Source: OPM Federal Employee Viewpoint Survey (FEVS)

Goal 2: Transform OPM’s organizational capacity and capability to better serve as the leader in Federal human capital management.

FY 2024 spending obligations: $207.3 million

Table 3 – Transform OPM’s Organizational Capacity and Capability to Better Serve as the Leader in Federal Human Capital Management – Performance Measure

Performance Measure	FY 2020 Results	FY 2021 Results	FY 2022 Results	FY 2023 Results	FY 2024 Results	FY 2026 Target
Percent of Respondents Who Agree That Their Work Unit Has the Job-Relevant Knowledge and Skills Necessary to Accomplish Organizational Goals	86	81	82	84	81	84
Percent of OPM Managers Who Indicate That They Have Sufficient Resources to Get Their Jobs Done	Not included in the OPM FEVS	Not included in the OPM FEVS	Not included in the OPM FEVS	54	Expected November 2024	58

Source: OPM FEVS

Goal 3: Create a human-centered customer experience by putting the needs of OPM’s customers at the center of OPM’s workforce services, policy, and oversight, increasing OPM’s customer satisfaction index score for targeted services to 4.3 out of 5.

FY 2024 spending obligations: $175.2 million

Table 4 – Create a Human-Centered Customer Experience – Performance Measure

Performance Measure	FY 2020 Results	FY 2021 Results	FY 2022 Results	FY 2023 Results	FY 2024 Results	FY 2026 Target
Average Satisfaction Score for Services Received from Retirement Services	4.12^	3.92	3.74	3.45	3.91	4.2
Average Overall Satisfaction Score with USAJOBS (Desktop)	3.80	3.87	3.88	3.93‡	3.79	4.1
Average Overall Satisfaction Score with USAJOBS (Mobile)	4.27	4.21	4.23	4.16‡	3.96	4.5

Source: OPM RS customer experience survey and OPM USAJOBS customer experience survey.

Goal 4: Provide innovative and data-driven solutions to enable agencies to meet their missions, increasing the percentage of users throughout Government who agree that OPM offered innovative solutions while providing services or guidance by 4 points.

FY 2024 spending obligations: $49.5 million

Table 5 – Provide Innovative and Data-Driven Solutions to Enable Agencies to Meet Their Missions – Performance Measure

Performance Measure	FY 2020 Results	FY 2021 Results	FY 2022 Results	FY 2023 Results	FY 2024 Results	FY 2026 Target
Percent of Users Throughout Government Who Agree That OPM Offered Innovative Solutions While Providing Services or Guidance	88%	87%	86%	85%	85%	91%

Source: OPM human capital community survey.

Quality of Performance Data

In accordance with the requirements of the Government Performance and Results Modernization Act of 2010, OPM ensures the performance information in its AFR and APR is based on reasonably complete, accurate and reliable data. To promote data quality, OPM’s OCFO works with other OPM offices to document and improve data collection, reporting, validation, and verification procedures for performance measures. For additional information on OPM’s performance data quality, please refer to OPM’s FY 2024 Annual Performance Report, which will be published in January 2025 at Performance (opm.gov).

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