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OPM.gov / Retirement / How-to / How to login to Services Online

How to login to Services Online

We've implemented a new process for signing into Services Online to better protect your personal information. To log in, you will be prompted to create a new username and password with login.gov. Once you log in using Login.gov, you will need to connect your Services Online account using a one-time passcode. After that, whenever you log in to the Services Online site, you will use your login.gov username and password. You will no longer be able to log in using a claim number and password.

Create login.gov Account if You Don't Already Have One

  1. Go to Services Online

    Services online homepage screenshot with the blue sign in with login.gov button outlined in red

    Navigate to Services Online homepage and click on the button that says "Sign in with LOGIN.GOV."

  2. Create an account

    You will only need to do this once.

    If you already have a login.gov account, you  don't need to create a second one. Use your existing login.gov email address, password, plus one of the two-factor authentication methods to sign into Services Online. Then skip to Step 2 - Link your Services Online Account with Login.gov Account.

  3. Enter an email address.

    Your new username for signing into Services Online will be your email
    address.

  4. Confirm your email

  5. Create a strong login.gov password

    Login.gov passwords must be at least twelve characters. There are no other restrictions. You can even use more than one word with spaces to get to 12 characters. Try using a phrase or a series of words that only you recognize.

    Your login.gov password should be different from passwords you use for other accounts such as your bank account or email. Using the same password for many accounts makes identity theft easier.

    NOTE: This step pertains to creating your login.gov password. You will not be using a Services Online password going forward, and will instead receive a one-time passcode (OTP) from Services Online every time that you need to link your account to login.gov, which will happen during initial linking and possibly later if your account is unlinked for a variety of reasons.

  6. Select your method of authentication

    Using authentication methods keeps your account more secure than using
    only a password. You can choose between text messages, phone calls. or
    one of the other options accepted by login.gov.

  7. Test your authentication method

    You will then be asked to use your authentication method to confirm that it works and verify who you are.

  8. Select Agree and Continue to Services Online to link your account

    You've created an account with Login.gov and can proceed to Step 2 below.

Link Your Services Online Account with Login.gov Account

  1. Enter your claim number and your one-time passcode from Services Online (not your login.gov password) in the boxes provided on the Services Online website.

    If you are an existing Services Online user who has not linked your login.gov account, follow the steps here to request a new one-time passcode (OTP) to link your account to login.gov.

    If you are a new Services Online user, you will use the passcode that you received via postal mail.

    If you need a new passcode, click the "Request passcode" link at the bottom of this page and complete the request form.

  2. Click "Finish and sign in"

  3. You should now be on the Services Online dashboard that you are familiar with.

    Double check your Services Online Profile to make sure all your information is accurate.

Now that you have linked your Services Online and login.gov accounts, you will need to use your login.gov email address, password, and two-factor authentication every time you want to sign into Services Online. Do not share your login.gov credentials and always verify or bookmark the URL.

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