This is a health maintenance organization plan. OPM requires that FEHB plans be accredited to validate that plan operations and/or care management meet nationally recognized standards. Health Alliance holds the following accreditation: commendable rating from NCQA. To learn more about this plan's accreditation please visit the following website: National Committee for Quality Assurance (www.ncqa.org)
We require you to see specific physicians, hospitals, and other providers that contract with us in order to receive maximum benefits. These Plan providers coordinate your health care services. We are solely responsible for the selection of these providers in your area. Contact us for a copy of our most recent provider directory. You can also view our provider directory at our website www.healthalliance.org.
HMOs emphasize preventive care such as routine office visits, physical exams, well-baby care and immunizations, in addition to treatment for illness and injury. Our providers follow generally accepted medical practice when prescribing any course of treatment.
When you receive services from Plan providers, you will not have to submit claim forms or pay bills. You pay only the copayments and coinsurance described in this brochure. When you receive emergency services from non-Plan providers, you may have to submit claim forms.
You should join an HMO because you prefer the Plan’s benefits, not because a particular provider is available. You cannot change plans because a provider leaves our Plan. We cannot guarantee that any one physician, hospital, or other provider will be available and/or remain under contract with us.
General features of our Standard Option
The standard option offers the flexibility of lower premiums by offering a deductible. There is first dollar coverage (the deductible does not apply) for the most frequently utilized services such as office visits, prescriptions and wellness care.
We have Open Access benefits
Our HMO offers Open Access benefits. This means you can receive covered services from a participating provider without a required referral from your Primary Care Provider or by any other participating provider in the network.
We have Point of Service (POS) benefits
Our HMO offers Point-of-Service benefits. This means you can receive covered services from a non-participating provider. However, out-of-network benefits may have higher out-of-pocket costs than our in-network benefits.
How we pay providers
We contract with individual physicians, medical groups, and hospitals to provide the benefits in this brochure. These Plan providers accept a negotiated payment from us, and you will only be responsible for your cost-sharing (copayments, coinsurance, deductibles, and non-covered services and supplies).
Preventive care services
Preventive care services are generally covered with no cost sharing and are not subject to copayments, deductibles or annual limits when received from a participating provider.
Annual deductible
The annual deductible must be met before Plan benefits are paid for care other than preventive care services unless specified otherwise.
Catastrophic protection
We protect you against catastrophic out-of-pocket expenses for covered services The IRS limits annual out-of-pocket expenses for covered services, including deductibles and copayments. The out-of-pocket limit for this Plan may differ from the IRS limit, but cannot exceed that amount.
Your rights and responsibilities
OPM requires that all FEHB Plans provide certain information to their FEHB members.You may get information about us, our networks, providers, and facilities. OPM’s FEHB Website (www.opm.gov/insure) lists the specific types of information that we must make available to you. Some of the required information is listed below.
Health Alliance is a unique managed care organization because physicians own it. Health Alliance Medical Plans, Inc., is the corporate successor to CarleCare, Inc., a not-for-profit health maintenance organization founded by one of the largest multi-specialty group practices in the nation – Carle Clinic Association, P.C., in Urbana, Illinois. CarleCare HMO enrolled its first member in March 1980 and, five years later, became a federally qualified HMO. In 1989, CarleCare was reorganized as a for-profit domestic insurance company owned by Carle Clinic and renamed Health Alliance Medical Plans. As such, Health Alliance can underwrite and administer a full range of managed care products.
Today, Health Alliance is the largest managed care organization based in downstate Illinois, covering most of Central and East Central Illinois, as well as numerous counties in Southern, North Central and Western Illinois and central and Eastern Iowa. The corporate office is located in Champaign, Illinois.
Health Alliance provides convenient access to health care with a large network of quality providers. Physicians and specialists as well as clinics, hospitals, pharmacies and other providers were selected to be part of the Health Alliance provider network because of their reputation for excellence.
You are also entitled to a wide range of consumer protections and have specific responsibilities as a member of this Plan. You can view the complete list of these rights and responsibilities by visiting our website, Health Alliance Medical Plans at www.healthalliance.org to obtain your Notice of Privacy Practices. You can also contact us to request that we mail a copy to you.
If you want more information about us, call 1-800-851-3379, or write to Health Alliance Medical Plans Inc., 3310 Fields South Drive, Champaign, IL 61822. You may also visit our website at www.healthalliance.org.
By law, you have the right to access your protected health information (PHI). For more information regarding access to PHI, visit our website Health Alliance Medical Plans Inc., at www.healthalliance.org. You can also contact us to request that we mail you a copy of that Notice.
Your medical and claims records are confidential
We will keep your medical and claims records confidential. Please note that we may disclose your medical and claims information (including your prescription drug utilization) to any of your treating physicians or dispensing pharmacies.
Service Area
To enroll in this Plan, you must live in or work in our service area. This is where our providers practice. A service area is a geographic region consisting of one or more counties that we are authorized to do business in. The county in which you live or work determines your service area and, subsequently, your provider network. When you enroll in the Plan, you will be required to select a Primary Care Provider in your service area. This physician will coordinate all of your medical care.
Should you require specialty or ancillary care, your Primary Care Provider will refer you to a provider in your service area. It is your responsibility to make sure your Primary Care Provider refers you to Plan physicians. Please refer to your provider directory or contact us at 1-800-851-3379. You can also view your provider directory at www.healthalliance.org. If you require care that is not available within your service area, your physician will request an out-of-network referral from a Plan medical director. The Plan will notify the referring physician and you in writing of the decision. To assure coverage, please be sure the out-of-network service has been approved prior to seeking services. Our service area is listed below.
Our service area includes the following counties:
In Illinois: Adams, Alexander, Bond, Boone, Brown, Bureau, Calhoun, Carroll, Cass, Champaign, Christian, Clark, Clay, Clinton, Coles, Crawford, Cumberland, DeKalb, DeWitt, Douglas, Edgar, Edwards, Effingham, Fayette, Ford, Franklin, Fulton, Gallatin, Greene, Grundy, Hamilton, Hancock, Hardin, Henderson, Henry, Iroquois, Jackson, Jasper, Jefferson, Jersey, Johnson, Kankakee, Kane, Kendall, Knox, LaSalle, Lawrence, Lee, Livingston, Logan, Macon, Macoupin, Madison, Marion, Marshall, Mason, Massac, McDonough, McLean, Menard,, Mercer, Monroe, Montgomery, Morgan, Moultrie, Ogle, Peoria, Perry, Piatt, Pike, Pope, Pulaski, Putnam, Randolph, Richland, Rock Island; Saline, Sangamon, Schyuler, Scott, Shelby, Stark, St. Clair, Stephenson, Tazewell, Union, Vermilion, Wabash, Warren, Washington, Wayne, White, Whiteside, Will, Williamson, Winnebago and Woodford In Indiana: Fountain, Vermillion and Warren In Iowa: Benton, Blackhawk, Boone, Bremer, Butler, Calhoun, Carroll, Cedar, Clinton, Dallas, Delaware, Fayette, Greene, Grundy, Guthrie, Hamilton, Hardin, Humboldt, Jasper, Johnson, Jones, Keokuk, Lee, Linn, Louisa, Madison, Marshall, Muscatine, Polk, Poweshiek, Sac, Scott, Story, Tama, Warren, Washington, Webster and Wright:
Ordinarily, you must get your care from providers who contract with us. If you receive care outside our service area, we will pay only for emergency care benefits. We will not pay for any other healthcare services out of our service area unless the services have prior plan approval.
If you or a covered family member move outside of our service area, you can enroll in another plan. If your dependents live out of the area (for example, if your child goes to college in another state), you should consider enrolling in a fee-for-service plan or an HMO that has agreements with affiliates in other areas. If you or a family member move, you do not have to wait until Open Season to change plans. Contact your employing or retirement office.