General
Questions and answers
The HR LOB developed a four-phase process to gather data and assess the providers. The four phases are as follows:
- Planning: During the Planning Phase the HR LOB will prepare for and launch the Provider Assessment. Specifically, the HR LOB will:
- Prepare the assessment questionnaires for the providers and customer respondents.
- Prepare the provider and customer points of contact by explaining their roles and responsibilities in each phase of the assessment.
- Launch the assessment by holding the Kickoff Session with providers and distributing the assessment questionnaires to customers and providers.
- Discovery and Analysis: During the Discovery and Analysis Phase, the HR LOB will collect and analyze the assessment data. Specifically, the HR LOB will:
- Receive the data from the assessment questionnaires.
- Analyze and integrate the data from the assessment questionnaires and other HR LOB data sources.
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Reporting: During the Reporting Phase, the HR LOB will compile the draft assessment report and finalize the assessment report. Specifically, the HR LOB will:
- Write findings from the analyzed assessment data to develop the draft assessment report.
- Share and discuss the draft report with the provider and receive the “Provider Comment” as a formal response to the assessment results and recommendations.
- Incorporate “Provider Comment,” finalize, and distribute assessment report to provider, customers, and MAESC.
- Program Improvement: During the Program Improvement Phase, the HR LOB will capture lessons learned and publish assessment program changes after the assessment is completed. Specifically, the HR LOB will:
- Solicit lessons learned from stakeholders.
- Formulate the lessons learned into program improvement recommendations and present the recommendations to stakeholders.
- Finalize program improvements and revise assessment tools and templates.