U.S. Office of Personnel Management www.opm.gov - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People

Buy Services

OPM provides a full range of survey services, including the following:

• Survey design
• Sampling
• Publicity to maximize response rate
• Survey administration (online or paper-and-pencil)
• Data processing and statistical analysis
• User-friendly reports of results
• Executive briefings
• Focus groups
• Assistance with action planning based on survey results.

We provide scientifically validated, standardized surveys, as well as customized surveys to assess a wide range of human capital policy areas, including demonstration projects. The following standardized surveys are available to assess organizational culture and climate, customer satisfaction and leadership competencies:

• Organizational Assessment Survey (OAS)
• Customer Satisfaction Survey (CSS)
• OPM Leadership 360

The Performance America Consortium is a working group of organizations coordinated by OPM and modeled after similar private-sector associations. The Performance America Consortium promotes the shared use of common assessment tools (such as the OAS and CSS) and the exchange of assessment data between agencies. Our Performance America Consortium offers government organizations at all levels an effective forum for discussing organizational successes and challenges, sharing strategies that work, and benchmarking results against other high performing organizations.

When you use our standardized surveys, you get these benefits:

• Research-Based - building on thorough literature reviews and rigorous scientific testing
• Empirical - providing empirical data on key dimensions or items
• Benchmarking capability - building on benchmark comparisons against other organizations in the Federal government
• Fast and Easy to Administer - online or scannable forms for fast feedback
• Easy-to-Understand Reports - results presented in a variety of ways, providing easy understanding and meaningful comparisons by all readers
• By Government for Government - thorough knowledge of the government gained through more than 80 years of personnel research and service to Federal agencies
• Follow-On Assistance - professional consulting, and change management services to help you take positive action to improve performance within your organization.

If you want to take advantage of our expertise contact:

Henry Thibodeaux, Ph.D.
Manager, Assessment Services Branch
U. S. Office of Personnel Management
E-mail: Henry.Thibodeaux@opm.gov
Phone: (202) 606-7228
Fax: (202) 606-1399