U.S. Office of Personnel Management www.opm.gov - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People

The list below contains links to sections within the Addressing and Resolving Poor Performance booklet.

• Home
• Resource Center Overview
  • About This Resource Center
  • Why Address Performance Problems?
  • What Can I Do To Prevent Poor Performance?

• Understanding The Process
  • Step One: Communicating Expectations and Performance Problems
    • Why Counsel an Employee?
    • What's the Difference Between Poor Performance and Misconduct?
    • What is Effective Counseling?
    • How Can My EAP Help Me?
  • Step Two: Providing An Opportunity To Improve
    • The Opportunity Period
    • Opportunity Period Procedures
    • Deciding What Comes Next
  • Step Three: Taking Action
    • A Supervisor's Authority
  • Special Topics
    • About Special Topics
    • The Probationary/Trial Period
    • Within-Grade Increase Denials
    • Appeal Rights

• Job Aids
  • Step One: Communicating Expectations and Performance Problems
    • Tips for Preventing Poor Performance
    • Effective Counseling Tips
    • Counseling Employees About Performance Problems
    • Step One Checklist: Communicating Expectations and Performance Problems
    • Topics To Include in a Counseling Session
  • Step Two: Providing an Opportunity To Improve
    • No Improvement During Opportunity Period Flowchart
    • Step Two Checklist: Providing An Opportunity To Improve
    • Requests for Leave
    • Requests for Accommodations
  • Step Three: Taking Action
    • Step Three Checklist: Taking Action
    • Elements of a Part 432 Action
    • Elements of a Part 752 Action
    • Comparison of Part 432 vs. Part 752
  • Special Topics Job Aids
    • Key Points To Remember: Probationary Employees
    • Key Points To Remember: Within-Grade Increases

• Sample Documents
  • Step One: Communicating Expectations and Performance Problems Sample Documents
    • Sample Memorandum of Counseling
  • Step Two: Providing an Opportunity To Improve Sample Documents
    • Sample Opportunity Notice: Example #1
    • Sample Opportunity Notice: Example #2
  • Step Three: Taking Action Sample Documents
    • Sample Proposal Notice
    • Sample Decision Notice

• Frequently Asked Questions
  • Step One: Communicating Expectations and Performance Problems Frequently Asked Questions
  • Step Two: Providing an Opportunity To Improve Frequently Asked Questions
  • Step Three: Taking Action Frequently Asked Questions
  • Special Topics Frequently Asked Questions

• Download Complete Booklet

Comments
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